Contact WP Helper
Have a question about our plans or maybe just a general enquiry? Then get in touch with us using our contact form below. You can also email [email protected] for all general enquiries.
Prefer a meeting?
As you can understand we will only arrange meetings for large enterprise level support plans, our HQ is in Hereford, UK. We also utilise an office in London however we can arrange meetings almost anywhere in the UK.
Lakewood media Limited
Kemp House, 160 City Road, London, EC1V 2NX
Can I use a WP Helper plan on my WordPress multisite?
Yes, you certainly can. If your network has more than 4 subsites an additional fee will be applied, this will be included in the signup process. The reason for this is due to the size of the multisite footprint and complexity involved.
How do I get support?
You will be given access to the WP Helper user area where you can login and submit a support ticket or you simply email our support team from the email address used with your WP Helper account.
How secure is WP Helper?
We take security extremely seriously, from encrypting all connections and support tickets to the safe storage of any sensitive data. All payments are processed by Stripe so we never handle or store payment information. We will only ever discuss your account with the account holder, when signing up for an account we will require a memorable date that may need to be confirmed in a support ticket or email correspondence.
Do we provide SEO services?
Yes, our support and maintenance plans include monthly SEO audits for your site. We can also provide dedicated SEO services with Lakewood. The improvements to your site with all WP Helper plans will help improve on-page SEO.
Do we add content?
No, WP Helper is a support and maintenance service we don't do content. We take the strain of managing the technical side of your WordPress site so you can concentrate on the content. If you are looking for a content management plan then please visit Lakewood media for copywriting and content marketing services.
What happens if my site is hacked?
WP Helper constantly monitor your site and will add additional security parameters to greatly reduce the chance of an attack.
Unfortunately even with the best practises in place and hardened security throughout it is impossible to completely hack proof your site. In the event of a security breach we will be on hand to immediately roll back changes to a backup sorted off site and prevent the breach from happening again. Security concerns take priority over any other support ticket.
How often is my site backed up?
We can schedule the backup at a time and frequency that suits you, if you are making changes hourly we will backup the database hourly and the site files daily. Backups are usually conducted during the time of the least traffic so in the early hours of the morning.
How quickly is my ticket resolved?
Our members that have a maintenance + support plan will be given priority support, but all users will receive same day response (within 24 hours of ticket submission). Our response times are usually much quicker, to get the fastest possible support with a one-off ticket please complete payment with the support ticket and provide all access details as soon as possible. The biggest delay in providing support is usually due to access details and payment submissions.
Relax Knowing Your WordPress Site Is Secure & Running Smoothly
Let us manage your WordPress site, everything from security to updates will be taken care of. Support plans also come with dedicated support so we can do anything from adding content to customising your site for you.