Get in touch
Contact WP Helper
Have a question about our plans or maybe just a general enquiry? Then get in touch with us using our contact form below. You can also email [email protected] for all general enquiries.
Prefer a meeting?
As you can understand we will only arrange meetings for large enterprise level support plans, our HQ is in Hereford, UK. We also utilise an office in London however we can arrange meetings almost anywhere in the UK.
Lakewood media Limited
Kemp House, 160 City Road, London, EC1V 2NX
Do you support WordPress multisite?
Yes, we support WordPress Multisite with all our plans but we only cover the primary website for uptime, security, performance and keyword reports. The entire network will be backed up but we will only offer network restores not restores on individual subsites. If you need support for each subsite with dedicated monitoring for every site on your network then please contact contact us for a quote.
How do I get support?
You can get support directly from your site dashboard using either Live Chat or email support. You can also email [email protected] to get support anytime, we usually respond within an hour but always within 12 hours.
How secure is WP Helper?
We take security extremely seriously, from encrypting all connections and support tickets to the safe storage and disposal of all sensitive data. All payments are processed by Stripe so we never handle or store payment information. We will only ever discuss your account with the account holder, when signing up for an account we will require a memorable date that may need to be confirmed in a support ticket or email correspondence.
Do we provide SEO services?
Do we add content?
What happens if my site is hacked?
WP Helper constantly monitors your site and will add additional security parameters to greatly reduce the chance of an attack.
Unfortunately even with the best practices in place and hardened security throughout it is impossible to completely hack-proof your site. In the event of a security breach, we will be on hand to immediately roll back changes to an off-site backup and prevent the breach from happening again. Security concerns take priority over any other support ticket.
How often is my site backed up?
We can schedule the backup at a time and frequency that suits you, if you are making changes hourly we will backup the database hourly and the site files daily. Backups are usually conducted during the time of the least traffic so in the early hours of the morning.
All plans include daily database and file backups, backups every 6 hours, 12 hours and 1 hour are available as add-ons.
How quickly is my ticket resolved?
Our members that have a maintenance + support plan will be given priority support, but all users will receive same day response (within 12 hours of ticket submission). Our response times are usually much quicker, to get the fastest possible support with a one-off ticket please complete payment with the support ticket and provide all access details as soon as possible. The biggest delay in providing support is usually due to access details and payment submissions.
Relax Knowing Your WordPress Site Is Secure & Running Smoothly 24/7
Let us manage your WordPress site, everything from security to updates will be taken care of. Support plans also come with dedicated support so we can do anything from adding content to customising your site for you.