Contact WP Helper

You can get support directly from your site dashboard using either Live Chat or email support. You can also email [email protected] to get support anytime, we usually respond within an hour but always within 12 hours.

Yes, we have a dedicated white label service for professionals and agencies. We can provide everything from white label reports to providing direct support to your clients as they need it.

We take security extremely seriously, from encrypting all connections and support tickets to the safe storage and disposal of all sensitive data. All payments are processed by Stripe  so we never handle or store payment information. We will only ever discuss your account with the account holder, when signing up for an account we will require a memorable date that may need to be confirmed in a support ticket or email correspondence.

See our safety page for more details.

Yes, our support and maintenance plans include monthly SEO keyword reports for your site. We can also provide dedicated SEO services with Lakewood our parent company. The improvements to your site with all WP Helper plans will help improve on-page SEO.

We can certainly add content for you as part of a Support + Maintenance plan, you have 1 hour of available developer support included in your plan which you could use. If you are looking for a content management plan then please visit Lakewood media for copywriting and content marketing services.

WP Helper constantly monitors your site and will add additional security parameters to greatly reduce the chance of an attack.

Unfortunately even with the best practices in place and hardened security throughout it is impossible to completely hack-proof your site. In the event of a security breach, we will be on hand to immediately roll back changes to an off-site backup and prevent the breach from happening again. Security concerns take priority over any other support ticket.

We can schedule the backup at a time and frequency that suits you, if you are making changes hourly we will backup the database hourly and the site files daily. Backups are usually conducted during the time of the least traffic so in the early hours of the morning.

All plans include daily database and file backups, backups every 6 hours, 12 hours and 1 hour are available as add-ons.

Our members that have a maintenance + support plan will be given priority support, but all users will receive same day response (within 12 hours of ticket submission). Our response times are usually much quicker, to get the fastest possible support with a one-off ticket please complete payment with the support ticket and provide all access details as soon as possible. The biggest delay in providing support is usually due to access details and payment submissions.